Contact Us

Chaco Guide Center

Shipping
Information Returns &
Exchanges Account Order Status FAQ

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Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

Phone

888-211-1908
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or mychacos@chacos.com.

Order Status/Change Order Form *required field
Return Status Form *required field

Return Information:

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For us to properly assess possible shoe defects please include two photos of your shoes.
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Replacement Option: To help expedite the process should your product be approved for replacement, please include one comparable style from our website if we are unable to send the original style and size.
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